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Continue ShoppingTerms Of Use
Welcome to Mitranis. By accessing or using our website, services, products, or content, you agree to comply with and be bound by the following Terms of Use. These terms are intended to ensure a safe, transparent, and seamless experience for all users of the Mitranis platform. If you do not agree with any part of these terms, we kindly request that you discontinue the use of our website and services.
1. Website Usage
By using this website, you confirm that:
- you are at least 18 years of age or accessing the website under parental supervision
- the information provided by you is accurate and complete
- you will use this website only for lawful purposes
- you will not misuse, copy, or interfere with the website’s functionality or security
Unauthorized use of this website may result in restricted access or legal action.
2. Product Information
Mitranis specializes in authentic Indian handloom sarees and handcrafted textile collections. We make every effort to ensure that:
- product images are represented accurately
- descriptions and pricing are correct
- stock information is updated regularly
However, due to the handcrafted nature of handloom products:
- slight variations in weave, colour, texture, zari, or motif placement may occur
- no two handcrafted sarees are exactly identical
These natural irregularities are part of the uniqueness of authentic handloom craftsmanship and should not be considered defects.
3. Pricing & Availability
All prices listed on the website are subject to change without prior notice.
Mitranis reserves the right to:
- modify product pricing
- discontinue products
- update product descriptions
- limit product quantities
- cancel orders for unavailable products
without prior notification.
4. Orders & Payments
When placing an order through Mitranis, you agree that:
- all billing and shipping information provided is accurate
- payments are authorized and legitimate
- orders are subject to acceptance and verification
Mitranis reserves the right to refuse or cancel orders suspected of:
- fraudulent activity
- unauthorized transactions
- misuse of promotional offers
- duplicate or suspicious orders
Eligible refunds for cancelled orders will be processed as per our Refund & Returns Policy.
5. Returns & Exchanges
- Returns and exchanges are accepted within 7 days of delivery, provided the item is unused and in original condition.
- Sale or clearance items may not be eligible for return unless defective.
- Customers are responsible for return shipping unless the item is faulty or incorrect.
- Please refer to our Return Policy for detailed instructions.
6. Intellectual Property Rights
All website content including:
- logo
- branding
- product images
- videos
- graphics
- website design
- written content
- social media creatives
is the intellectual property of Mitranis unless otherwise stated.
No content from this website may be copied, reproduced, distributed, or used commercially without prior written permission from Mitranis.
7. Privacy Policy
We are committed to protecting your privacy. Personal data collected through our Website will be handled in accordance with our Privacy Policy.
- We only collect personal data necessary to process your orders and improve your experience.
- Your data will never be sold or shared with third parties without your consent, except for order fulfillment.
- We use cookies to personalize content and analyze traffic. You can manage your cookie preferences in your browser settings.
8. Account & Security
- You are responsible for maintaining the confidentiality of your account and password.
- We reserve the right to suspend accounts for any suspicious or fraudulent activity.
9. Contact Information
If you have any questions regarding these Terms of Use, please contact us at mitrani.sengupta@gmail.com.