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Continue ShoppingPrivacy Policy
1. Introduction
At Mitranis, we value your trust and are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with us.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
When you interact with Mitranis, we may collect certain personal information including:
- Name
- Phone number
- Email address
- Shipping & billing address
- Payment details (processed securely through payment gateways)
- Order history
- Communication preferences
We may also collect non-personal information such as:
- browser type
- device information
- IP address
- website usage data
- cookies and analytics information
3. How We Use Your Information
Your information helps us provide a better and more seamless shopping experience.
We may use your information to:
-
- Process and fulfill orders
- Provide customer support
- Send order updates and tracking details
- Improve our website and services
- Respond to queries and requests
- Share promotional offers, launches, and updates (only if subscribed)
- Prevent fraudulent transactions and maintain website security
4. Payment Security
Mitranis does not store your debit/credit card or banking information directly.
All payment transactions are securely processed through trusted third-party payment gateways using encrypted technology.
5. Cookies & Website Tracking
Like most websites, Mitranis uses cookies and similar technologies to:
- improve website performance
- remember user preferences
- understand customer behaviour
- enhance browsing experience
- analyze website traffic
You may choose to disable cookies through your browser settings, though some features of the website may not function properly.
6. Sharing of Information
We respect your privacy and do not sell or rent your personal information to third parties.
Your information may only be shared with trusted service providers involved in:
- payment processing
- shipping & delivery
- website operations
- marketing & communication services
These partners only receive the information necessary to perform their services.
7. Marketing Communication
If you subscribe to our emails or updates, we may send:
- new collection launches
- promotional offers
- festive updates
- handcrafted handloom stories & announcements
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
8. Data Security
We take reasonable security measures to protect your personal information from:
- unauthorized access
- misuse
- disclosure
- alteration
- loss
However, while we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
9. Third-Party Links
Our website or social media pages may contain links to external websites.
Mitranis is not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review their respective privacy policies separately.
Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact us:
Email: mitrani.sengupta@gmail.com
WhatsApp/Call: 096749 54846
Thank you for trusting Mitranis and supporting authentic Indian handloom craftsmanship.