Terms and Conditions

General Information

Mitranis is a boutique brand focused on authentic Indian handloom sarees and handcrafted weaves. These Terms & Conditions apply to all visitors, customers, and users accessing our website through desktop, mobile, tablet, or any other device.

If you do not agree with any part of these Terms, please refrain from using our website or services.

Product Information & Availability

We strive to ensure that all product details, descriptions, colours, and pricing displayed on our website are accurate.

However:

• slight colour variations may occur due to lighting and screen settings
• handcrafted products may have natural irregularities
• product availability may change without prior notice

As many of our sarees are handcrafted and limited in quantity, some products may become unavailable after an order is placed.

Mitranis reserves the right to:

• modify product pricing
• discontinue products
• update descriptions
• limit product quantities
• cancel unavailable orders

without prior notice.

Handmade & Handloom Disclaimer

Our collections include handcrafted and handwoven products created by artisans using traditional weaving, dyeing, and printing techniques.

Minor variations in:

• weave
• texture
• motif placement
• zari work
• hand block printing

are part of the uniqueness of authentic handloom and should not be considered defects.

No two handcrafted sarees are exactly identical.

Orders & Payments

By placing an order with Mitranis, you agree that:

• all information provided is accurate and complete
• you are authorized to use the selected payment method
• payments are subject to verification and approval

Mitranis reserves the right to:

• refuse or cancel orders
• limit quantities per customer
• cancel suspicious or fraudulent transactions

In case of order cancellation from our end, eligible refunds will be processed accordingly.

Shipping & Delivery

Shipping timelines mentioned on the website are estimated and may vary depending on location, courier delays, weather conditions, or unforeseen circumstances.

Mitranis is not liable for delays caused by:

• courier partners
• incorrect shipping details
• recipient unavailability
• force majeure events

Please refer to our Shipping Policy for detailed information.

Returns & Refunds

Returns and refunds are subject to the conditions mentioned in our Refund & Returns Policy.

Products that are customized, altered, or finished with fall-pico/tassels may not be eligible for return or exchange.

Mitranis reserves the right to reject return requests that do not meet our policy conditions.

Intellectual Property

All content available on the Mitranis website including:

• logo
• branding
• product images
• videos
• graphics
• website design
• text and content

is the intellectual property of Mitranis unless otherwise stated.

Unauthorized reproduction, copying, distribution, or commercial use of any content without written permission is strictly prohibited.

User Conduct

By using our website, you agree not to:

• misuse the website or its content
• engage in fraudulent activity
• upload harmful or malicious software
• attempt unauthorized access to our systems
• violate any applicable laws or regulations

Mitranis reserves the right to restrict or terminate access for users found violating these Terms.

Third-Party Links

Our website or social media platforms may contain links to third-party websites for informational purposes.

Mitranis is not responsible for:

• external website content
• third-party services
• privacy practices
• policies or transactions conducted outside our platform

Users are advised to review third-party policies independently.

Limitation of Liability

Mitranis shall not be held liable for:

• indirect losses
• incidental damages
• website interruptions
• technical issues
• inaccuracies or delays

arising from the use of our website, products, or services.

All purchases and website usage are undertaken at the user’s discretion and risk.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Modifications to Terms

Mitranis reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Contact Us

For any questions regarding these Terms & Conditions, feel free to contact us during office hours:

📧 Email: mitrani.sengupta@gmail.com
📱 WhatsApp/Call: 096749 54846

✨ Thank you for supporting authentic Indian handloom and artisan craftsmanship through Mitranis.