Mitranis curates handcrafted products made using the finest natural fibers, sourced from authenticated artisans across India. Each piece is unique, and subtle variations in colour, texture, or finish are inherent to the nature of handloom and handmade items.

Authenticity & Colour Disclaimer

  • An irregular weave, print, or minor inconsistency is not considered a defect but is a mark of genuine handcrafting.
  • We do our best to accurately display product colours. However, colour variations may occur due to screen differences. Orders will not be cancelled or returned on account of such variations.

Non-Returnable Items

  • Products with minor weaving irregularities, dye stains from hand block printing, or other signs of handcrafted artistry.
  • Items bought during a Sale or using a promotional code/coupon.
  • International orders (shipped outside India).

Returns (For Domestic Orders Only)

Returns are accepted only within India and strictly under the following conditions:

  • The product has a manufacturing defect, or an incorrect item was dispatched.
  • You must email mitranis.sengupta@gmail.com within 48 hours of delivery to raise a return request.
  • Requests beyond 48 hours will not be considered.
  • If the package appears tampered with or unsealed, please do not accept it. Contact us immediately with photographs of the parcel condition.

Upon receiving your request:

  • We will examine and respond with an authorization (if approved) within 5 working days.
  • If you do not receive a reply within 5 days, consider your request denied.
  • Once authorized, you must ship the product back to the address we provide, in original condition with packaging, bill, and tags intact.

All return shipping costs are to be borne by the customer. Refunds or exchanges will be processed within 7–14 working days of receiving the returned item.

Cancellations

  • Orders can be cancelled only if they have not been dispatched.
  • We aim to dispatch most orders within 3 working days.
  • To cancel, email mitranis.sengupta@gmail.com within 24 hours of placing your order.
  • If we do not respond within 24 hours, assume your order has been dispatched and is no longer eligible for cancellation.
  • If approved, refunds (after deduction of applicable processing charges) will be processed within 7 working days.

If you have any questions or require further assistance, feel free to reach out at mitranis.sengupta@gmail.com.