This Privacy Policy describes how Mitranis (referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website https://mitranis.in (the “Site”), or interact with us in any way relating to our services (collectively, the “Services”).
By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please refrain from using our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will update the “Last Updated” date at the top of this page and encourage you to review it periodically.
2. Information We Collect
Information You Provide to Us
- Contact details (name, email, phone, address)
- Order and billing details
- Account credentials (username, password)
- Customer service communications
Information Collected Automatically
We collect information via cookies and similar technologies, including:
- IP address
- Device and browser information
- Site usage and navigation data
Information from Third Parties
- Payment processors (Razorpay)
- Analytics and marketing tools
- Shipping and logistics partners
3. How We Use Your Information
- To process and fulfill your orders
- To manage your account
- To communicate with you regarding your orders or queries
- For marketing and promotional purposes
- To detect and prevent fraud and abuse
- To improve and personalize the Site and Services
4. Cookies
We use cookies to improve functionality, analyze site traffic, and personalize content. You can control cookie preferences via your browser settings.
5. How We Share Your Information
- With third-party vendors (e.g., payment gateways, shipping partners)
- For legal compliance, fraud prevention, or business transfers
- With service providers assisting with analytics, ads, or hosting
6. Security and Retention
We take reasonable measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We retain personal information for as long as necessary to fulfill the purposes outlined in this policy.
7. Your Rights
You may have the right to:
- Access or correct your personal information
- Request deletion of your data
- Withdraw consent where applicable
- Object to processing or request data portability
To exercise these rights, please contact us at mitrani.sengupta@gmail.com.
8. Third-Party Links
Our Site may contain links to other websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us for deletion.
10. International Data Transfers
Your information may be stored or processed outside of your country. By using our services, you consent to such transfers where permitted by law.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: mitrani.sengupta@gmail.com
Address: P-960, Behind Jaya Cinema, South Dumdum, West Bengal 700089, India
