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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Orders & Shopping
You can place an order directly through our website by selecting your preferred saree and proceeding through the checkout process. For assistance, you may also contact us through WhatsApp or social media.
Yes, Mitranis is a Kolkata-based boutique brand offering authentic handloom sarees and handcrafted weaves.
Yes. We work with authentic weaving communities and artisan clusters across India to curate genuine handcrafted sarees including Tussar, Jamdani, Ajrakh, Kanjivaram, Gadwal, Patola, and more.
We try our best to present product colours accurately. However, slight variations may occur due to:
- lighting during photography
- screen settings
- handcrafted dyeing and weaving processes
These are natural characteristics of authentic handloom products.
Many of our sarees include attached blouse pieces. Details regarding blouse pieces are clearly mentioned in the product description of each saree.
Most collections at Mitranis are handcrafted and handwoven using traditional weaving techniques. Product-specific details are always mentioned in the descriptions.
Shipping & Delivery
Yes, we currently deliver across India through trusted courier partners.
At present, international shipping is not directly available through our website. Customers may contact us separately for international order assistance.
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Delivery times may vary depending on courier operations and location.
Shipping charges are applicable and are calculated during checkout based on delivery location and order value.
Once your order is shipped, tracking details and courier information will be shared via email or WhatsApp.
Returns & Refunds
We offer easy returns within 7 days of delivery for eligible products, subject to our Refund & Returns Policy.
The following items are generally non-returnable:
- customized or altered sarees
- sale or clearance products
Please contact us within 48 hours of delivery with:
- your order number
- clear photos/videos of the issue
Our support team will assist you further.
Approved refunds are generally processed within 7–10 business days to the original payment method.
Customer Support
Our customer care team is available during office hours to assist you with any queries related to orders, products, shipping, or returns.
You can reach us through:
📧 Email: mitrani.sengupta@gmail.com
📱 WhatsApp/Call: 096749 54846
🌐 Website: Mitranis
Absolutely. We’re happy to help you choose sarees based on occasions, preferences, colours, fabrics, and traditional weaving styles.